Our Services

Passenger Services With a strong foundation in MH hospitality , our team is committed to providing a smooth and efficient experience for all passengers, ensuring a seamless journey from check-in to boarding. We are trained to assist travelers, including unaccompanied minors and those who may require additional support, with care and professionalism.

Passenger Services Lounge Operations Station and Charter Operations Special Projects Ground Handling Coordination for Cargo Handling, Aircraft Maintenance and Engineering, Security, Security and Flight Operations Hub Control Centre (HCC)

Check-In – Streamlined and courteous service for a seamless start to the journey. Boarding – Organized processes to ensure timely and efficient boarding. Special Handling – Dedicated support for unaccompanied minors and passengers with reduced mobility.

Lounge Services Enjoy premium comfort and renowned Malaysian hospitality in our airport lounges. Whether before departure or during a transfer, our lounge provides a relaxing space to unwind, catch up on work, or simply enjoy a moment of tranquility.

Meet and greet services International and local cuisine Family room, nursing room & prayer room Restroom with showers Universal charging points Complimentary high-speed Wi-Fi Rest & Recharge : A dedicated space for passengers to relax and rejuvenate

International Golden Lounge Satellite Building @ Klia1, Open 24 hours Above the Aerotrain station at Satellite building Regional Golden Lounge Main Terminal Building @ Klia1 : 5am – 12:00 am To the left of Aerotrain station, taking escalator up Domestic Golden Lounge Main Terminal Building @ KLIA1 ; 5am – 12:00 am After the domestic transit counter,going towards gate A area, first establishment on your left

Meet & Assist Our Meet and Assist service is designed to provide a seamless and comfortable airport experience for VVIPs, charter passengers, and exclusive travelers . With personalized ground handling, we prioritize privacy, efficiency, and attentive care , ensuring a smooth journey from arrival to departure.

Ramp Services At AeroDarat, we provide essential ground handling services to ensure smooth and efficient aircraft operations. From aircraft preparation to passenger support, our services are designed to maintain readiness, comfort, and efficiency on the ground.

Comprehensive ramp services , including non-technical handling Aircraft Interior Cleaning – Ensuring a clean and comfortable cabin Marshaling – Guiding aircraft safely to and from parking positions Ground Power Unit (GPU) Service – Providing essential power to aircraft on the ground Headset Communication – Enabling clear coordination between ground crew and cockpit Air Conditioning Service – Maintaining comfortable cabin temperatures Water Service – Supplying fresh potable water for aircraft operations Lavatory Service – Ensuring hygiene and cleanliness Baggage Handling – Efficiently managing baggage loading and unloading Loading and Unloading – Swift and secure transfer of cargo and baggage Transport at Remote Bays – Providing safe and efficient transportation for crew and passengers Towing of Cargo

Hub Control Centre (HCC) Our planning and communication team ensures smooth, 24/7 operations. We coordinate with key partners to manage flight turnarounds, maintaining regulatory and company standards to meet On-Time Performance (OTP) goals.

Key Services : 24/7 monitoring and coordination for smooth operations Turnaround coordination (TRC) to ensure smooth and optimized aircraft ground time Technical assistant center (TAC) for crew briefing (Foreign Carrier Customer Airlines)

Ground Support Equipments (GSE) Ensuring top-notch maintenance and monitoring of airport ground equipment at KLIA and domestic airports across Malaysia.

Specialized and non-specialized equipment for various operational needs In-house maintenance to ensure reliability and efficiency

Mishandled Luggage Services When luggage goes missing, our dedicated team uses a global tracing system to quickly assist and investigate.

Lost and Found Luggage Services: Prompt and efficient recovery of lost items.

Aer o Darat Special Projects

AeroDarat has been a key part of Malaysia’s aviation industry from the beginning. We deliver reliable ground handling services for all types of aircraft and events, including VVIP movements, military missions, sports and concert charters, the Langkawi International Maritime and Aerospace Exhibition (LIMA), and more. Known for precision, safety, and excellent service, we are committed to supporting every flight with care and expertise.

Langkawi International Maritime and Aerospace Exhibition (LIMA) As the official ground handler for the Langkawi International Maritime and Aerospace Exhibition (LIMA) since 1991, AeroDarat plays a critical role in supporting one of Asia’s largest aviation and maritime events. With precision and expertise, we manage high-profile aircraft demonstrations and complex logistics, proving our ability to deliver world-class operational excellence on a grand stage.

Chartered / VVIP Flights AeroDarat delivers bespoke ground handling solutions for private, corporate, and government-chartered flights. Whether managing VVIP movements, humanitarian missions, or high-profile sports charters, our team ensures seamless operations with a commitment to safety, precision, and exceptional reliability, making every journey smooth and efficient.

Special Cargo Handling AeroDarat specializes in ground handling for unique and high-value shipments, including live animals, oversized machinery, and perishables. We also support military missions, such as operations for the United Nations and the Lahad Datu crisis, as well as sports charters for events like Le Tour de Langkawi. With advanced technology and expert teams, we deliver customized solutions to ensure the safe, precise, and efficient transport of special cargo, meeting even the most demanding aviation requirements.

Load Control It is our responsibility to ensure that accurate generated weight and balance data is in order at all times whilst complying with safety regulations in keeping all operations running efficiently.

Aircraft weight and balance calculations Aircraft Communication and Reporting System (ACARS) for real-time communication with aircraft General Declaration (GD) management for regulatory compliance